Return & Refund Policy
Last Updated: 30-03-2026
At Shy Jewels, we strive to provide you with the best quality jewellery. Please read our policy carefully before placing an order.
1. No Returns, Refunds or Cancellations
All orders are final.
We do not offer returns, refunds, or cancellations once an order has been placed.
2. Wrong, Missing, or Damaged Product
If you receive a wrong, missing, or damaged item, we will assist you after verification.
An unboxing video is mandatory to process any such request.
3. Unboxing Video Guidelines
To be eligible for support, please follow these steps:
- Start recording before opening the package
- Show the sealed parcel clearly
- Record the full unboxing in one continuous video (no cuts or edits)
- Ensure the product and packaging are clearly visible
4. No Video = No Claim
We regret that we cannot process any complaints without a proper unboxing video.
5. Complaint Time frame
You must contact us within 24 hours of delivery.
Please email us at:
📧 support@shyjewels.com
Include your order details and the unboxing video for faster assistance.
6. Final Decision
All requests will be reviewed by our team, and the final decision will be made based on the verification provided.
Contact Us
For any questions, feel free to contact us: